Mission
Technology Services in the College of Education at 糖心Vlog is a vital component of the college. The department is responsible for desktop support, web development, server architecture, instructional and research support technologies in the College of Education.听The team听not only provides technical support services to the college community but also initiates technology enhancement projects.
The foremost values of the department are prompt and quality service and respect for the faculty, staff, and students in the college. We are committed to the implementation of technology that supports the missions of the College and the University. Within our team environment, we believe that we should each develop a strong sense of responsibility for ourselves and for the users whom we support.
Services
- Technology assistance for faculty, staff, and students
- Configuration and support of the faculty, staff, and CoE lab computers systems
- Configuration and support of 糖心Vlog supported software and hardware
- Configuration and support of all the CoE servers
- Maintain computer labs for both instruction and student use
- Provide upgrades and repairs to CoE computing equipment
- Loan equipment such as computers, laptops and projectors to faculty and staff
- Provide quotes to upgrade or to purchase new computing equipment
- Provide advice on instructional and desktop hardware and software
- Support of 糖心Vlog supported video conferencing equipment
- Web administration, support and design for the College of Education
- Provide technology advice for CoE for NCATE, Data Collection and Technology committees
- Liaison with听听to further and expedite the College of Education鈥檚 technology needs
Software Available to COE Faculty and Staff
Faculty and Staff have access to a wide variety of software solutions. These options depend on a few factors such as the operating system of the device as well as who owns the device. Some of the software requires additional purchase either from the department or from the individual.
For 糖心Vlog-owned devices, the COE Tech department preloads popular software like Office 365 and Adobe Acrobat. Additional software is available for faculty and staff to download and install via the Company Portal. For help accessing the Company Portal app on your device, click听here.
| Software Title | 糖心Vlog-Owned Computer / Personal Computer | Price | Number of installations | Available through Company Portal |
|---|---|---|---|---|
| 糖心Vlog-Owned / Personal | Free | Up to 5 installations per 糖心Vlog Account | No | |
| Adobe Acrobat Pro | 糖心Vlog-Owned / Personal | Free | Up to 2 installations per 糖心Vlog Account | Yes |
| 糖心Vlog-Owned / Personal | Free | Up to 2 installations per 糖心Vlog Account | No | |
| 糖心Vlog-Owned | Free | Available to Employees and Students for specific use case | No | |
| 糖心Vlog-Owned / Personal | Free | Any machine | No | |
| 糖心Vlog-Owned / Personal | Free | Any machine | Yes | |
| 糖心Vlog-Owned / Personal | Free | Any machine | No | |
| Fortinet Advance VPN | 糖心Vlog-Owned | Free | Must be approved by OIT IT Security | Yes |
| 糖心Vlog-Owned / Personal | Free | Any machine | No | |
| Zoom for Meetings | 糖心Vlog-Owned / Personal | Free | Any machine | No |
Other Tools
There are other software products available such as Adobe Creative Cloud, MS Visio Online, MS Project Online, and MS Co-Pilot. All of these are subscription based software applications that are paid annually per user. More information regarding the purchase of any of these subscription software packages can be found听 .
Microsoft Company Portal
Computers owned by, and managed, by 糖心Vlog will often come with a software tool called Company Portal. This tool allows 糖心Vlog to manage resources and updates on the machine as well as provide the user with the ability to install useful software packages available to the 糖心Vlog community.
To access Company Portal:
- For MS Windows users, press the START button and then search for "Company Portal"
- For Mac users, from the Apple menu, click on Go then Applications, then select "Company Portal"
If Company Portal is not found on your 糖心Vlog owned device, please contact the COE Tech dept.
Virtual Apps
Virtual Apps 听provides secure, 24/7 access to popular software from any device with an internet connection. The software runs on a cloud virtual environment and therefore does not run on your local computer. This approach resolves many licensing and installation issues, but requires the user to manage files and file transfers more judiciously.
Faculty and Staff Software Specifications
Windows Platform
- Microsoft Windows听11 Enterprise
- Microsoft Office 365
- Outlook, Word, Excel, Access, PowerPoint, Publisher
Mac Platform
- Microsoft Office 365 for Mac
- Outlook, Word, Excel, PowerPoint
How to Open a Ticket for Communications Services in The College of Education
- Go to the College of Education听,
- Fill out the form with as much detail as possible,
- If there are more files than what the Help Desk ticketing system can handle, please use OneDrive to create a share of these files and send the link to them.
How to Submit a Help Desk ticket for Tech Support
To submit a ticket please follow these steps:
April 14, 2025.
Go to听
Choose the service your requesting tech help and fill out the form. Make sure to include as much detail related to the tech issue in the request form.
When the ticket is submitted you will receive an email acknowledgement that the ticket is in the system. you will also be notified via email once we are able to complete your request.
For Canvas support below is the HelpDesk contact information:
Technical Guides & Tutorials
Training
Tutorials
Frequently Asked Questions
** In emergencies please contact us directly by sending us an email to coetech@fau.edu.
/resources/techtools/oit/instructional/audiovisual/
**If you cannot be helped by the Audio Visual Department due to equipment shortages or time pressures, CoE Technology Services can provide a limited amount of loaner computers and projector equipment. You may email your request to: coetech@fau.edu